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Express Bus Service
Conditions of Carriage
The attention of passengers is drawn to the following conditions and regulations subject to which Classic Coaches (herein after referred to as the Company) tickets are issued.
1 Tickets
The acceptance by a passenger of a valid ticket, pass, or warrant, issued by or on behalf of the Company or its agents, shall be held to constitute a contract between the Company and the passenger which shall be subject to these Regulations and Conditions.
Tickets must be surrendered to an authorised Company official, if required.
No passenger shall attempt to use any ticket which has been:
(a) altered or defaced, or
(b) issued to another person unless such ticket bears thereon an indication that it is transferable.
2 Maintenance of Service
The Company will make every effort to maintain the services as advertised in its timetable but reserves the right to alter, suspend or withdraw any vehicle or service without notice. It will not be liable for any loss, damage, injury or inconvenience that any passenger may sustain through failure to maintain the various services or connections or for want of punctuality or of accommodation.
3 Payment of Fares
If not pre-booked, passengers paying the fare on the bus are requested to see that they receive a new ticket or tickets showing the amount paid. All tickets should be retained and produced when requested by an authorised Company official.
Fares are subject to alteration without notice.
4 Children's Fares
4.1 Children under five years of age
Children under five years of age, if not occupying a seat required by a fare paying passenger or pass holder, are carried free of charge, provided they are in the care of a fare paying or pass holding passenger.
4.2 Children five years of age and under 16 years of age
Passengers16 years or over will pay ADULT FARE.
Children 5 and over and under16 will pay the CHILD FARE.
5 Fare Tables
Fare tables are available for reference at any of the Company’s offices, garages, drivers or conductors.
6 Refund Policy
6.1. If you require a refund you must contact the Classic Booking office before 48 hours from departure time. Your refund will be subject to a 30% administration charge. You will need your Booking Code or PayPal receipt transaction code ready when you speak to the operator. Call the office on 01207 283 543 Monday to Saturday 0830 to 1730
6.2. Any cancellations made within 48 hours before departure will be subject to a full cancellation charge.
6.3. Alterations to tickets must be made within 24 hours of departure and such alterations will be subject to a 10% administration charge. Refunds will not be made on altered tickets.
6.4. Passengers are requested to check the exact pick up point for their journey, as refunds will be not be made to passengers who are at the wrong pick up point.
6.5. Your tickets are valuable, please take care of them. Classic Coaches are not responsible for lost or stolen tickets. Passengers who lose their tickets will be charged again for the journey.
7 Break of Journey
Passengers paying single or return fares are not permitted to break their journeys without payment of a further fare unless a transfer from one bus to another is arranged by the Company.
If a passenger wishes to extend a journey made with any pass season ticket or permit, beyond its zone of validity, they must pay the single fare from the limit of their ticket to their destination, and state their intention to extend their journey on boarding the bus.
8 Stopping Places
Only stopping places designated in the timetable will be observed. These will usually be marked by bus stop signs at the side of the road or bus station concerned.
Passengers wishing to board a bus should give a clear signal to the driver.
Passengers wishing to alight should notify the driver by ringing the bell once well before reaching the stopping place. Passengers should then remain seated until the bus has stopped.
Passengers must not board or alight while the bus is in motion. Except in emergency passengers must not speak to the driver while the bus is in motion or must not obstruct the driver’s vision or do anything else to distract the attention of the driver.
9 Return Tickets
Where return tickets are offered, they are normally available between the same stage points as the related single fare. A return ticket may be used over the whole or part of the route for which it was originally issued but is not valid for two single journeys in the same direction of travel. Return tickets will only be valid from the boarding stage of the outward journey and the stated boarding point for the return trip. Dated returns must be used on the date stated; open returns remain valid for the return leg for three months from the date of outward travel.
Accommodation for dated return ticket holders will be reserved on the bus. Holders of open return tickets may reserve their seat for the return trip by telephoning the Booking Office before 1530hrs on the day before intended travel. Whilst every endeavour will be made to do so the Company does not undertake to find accommodation on any particular bus for the holder of an open return ticket who does not notify the Booking Office in advance, and it accepts no liability or responsibility whatsoever for any open return ticket holder not being able to use an open return ticket for the return journey owing to insufficiency of accommodation on any bus or buses and every holder of an open return ticket shall be deemed to have notice of this. Return tickets which have been torn or mutilated in any way are not valid and will not be accepted. No refund will be made for lost, stolen or defaced return tickets. It is the responsibility of the passenger to ensure that the return portion of the ticket is valid on the vehicle that they intend to use.
10 Application of Conditions
These Conditions or Carriage apply to all passengers holding single, return, seasonal, or any other or special tickets which may be issued from time to time.
11 Concessionary Fare Schemes
We provide concessionary fares for travel on the Express services, and do not accept any other concessionary scheme that may be arranged in any area through which the bus travels.
12 Accompanied Luggage
Passengers’ accompanied personal hand luggage is carried free of charge. Such luggage is accepted for carriage only at owner’s risk and the Company will not be responsible for the loss, wrong delivery or detention of, or for any delay or damage to, any luggage so accepted, whether caused by the negligence of the Company, its servants or agents or howsoever otherwise caused. No such loss, wrong delivery, detention, delay or damage shall amount to a breach of contract by the Company.
The Company reserves the right to refuse any unsuitable or awkward packages or an excessive amount or personal hand luggage. Bicycles and large prams will not be carried.
13 Left Luggage
There is no left luggage facility at any of the Company’s premises.
14 Safety
No passenger is permitted to ride on the platform, steps or staircases, or stand on the top deck or a double-deck bus or to lean over the sides, front or back of an open top bus. In the interest of safety and protection of other passengers, the driver or conductor may refuse to carry an intending passenger if:
i) they are considered to be under the influence of alcohol or drugs
ii) they are violent to other passengers or to company officials
iii) they are accompanied by a dog which is considered to be potentially dangerous.
Permitted standing passengers must hold onto the pole or strap provided, whilst the bus is in motion.
15 Low Floor Buses
The Company is committed to the introduction of low-floor buses, in accordance with the requirements of the Disability Discrimination Act 1995. Such buses, where they are provided, offer facilities for the carriage of disabled persons in wheelchairs. Wheelchairs and pushchairs must be of reasonable size and this will be at the discretion of the driver.
Passengers boarding with wheelchairs and pushchairs should be capable of boarding without the assistance of the driver, subject to the use of any raised kerb, ramp or kneeling facility provided.
Where required by the driver passengers should change seat to allow others to board with a pushchair or wheelchair. Should a wheelchair user board the bus when children are being carried in an unfolded pushchair, the driver may request that the pushchair is folded and the child carried on a seat or lap.
Pushchair and wheelchair capacity is limited to that shown on each bus, and the Company cannot guarantee that a pushchair or wheelchair will be carried on any specific service or journey.
16 Lost Property
Lost property is dealt with in accordance with the Public Service Vehicles (Lost Property) Regulations 1978 and the PSV (Lost Property) (Amendment) Regulations 1981 made by the Secretary of State for Transport.
Any person who finds property accidentally left in a vehicle shall immediately hand it in the state in which he found it to the driver or conductor who shall deal with it in accordance with the regulations.
If, before such property has been handed to the Company or its representative, it is claimed by a person who satisfies the driver or conductor that he/she is the owner of the property, it shall be returned to that person without charge, on giving his/her name and address to the driver or conductor, who shall report the facts and give the claimant’s name and address and a description of the property to the Company.
Property left in buses, if found by or handed to the driver or conductor, will be taken charge of by the driver or conductor and handed in to the Company. Application for its recovery should be made to any office or garage of the Company.
The Company representatives are empowered to open packages, bags or other containers to either identify the owner or ascertain the value.
Perishable goods will not be kept more than 48 hours from the time when they were found. Any property which is or becomes objectionable will be destroyed or otherwise disposed of.
Any property unclaimed within one calendar month of the date found will be disposed of in accordance with the statutory regulations.
17Animals
If accompanying a fare-paying passenger or pass holder, animals will be conveyed on the Company’s Express bus services at the owner’s risk free of charge, but such animal will have to be under proper control at all times. The Company retains the right to refuse the conveyance of any animal at any time for any reason.
Guide dogs accompanying registered disabled persons are carried free of charge on all services.
Birds in cages, small dogs (lap dogs) and pups, cats and other small animals carried in a passenger’s lap will be allowed to travel free of charge.
18 Passengers (Unable to Tender Fare)
Adult passengers unable to tender their fare but are able to produce proof of their identity will be only carried if their journey is deemed necessary, i.e. travelling home. The passenger will be required to agree to pay the fare plus any administration fee at a later date upon application to the passenger by the Company.
Passengers wishing to make journeys where they could easily return to their home to collect their fare will not be carried.
CHILDREN UNABLE TO TENDER THE FARE WILL BE CARRIED AT ALL TIMES.
19 Smoking
Passengers may not smoke or carry a lighted pipe, cigar or cigarette in or on any part of the bus.
20 Complaints
Any complaints should be addressed to Customer Services, Classic Coaches Limited, Morrison Road, Annfield Plain, STANLEY, Co. Durham. DH9 7RX Telephone 0120-728-2288 Commendations for any member of staff giving exceptional service are also welcomed.
21 Amendments
These Conditions of Carriage may be amended by the Company at any time without notice. Such amendments will be available for inspection by the public at the Company’s office and will be posted on its website www.classic-coaches.co.uk.
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